Diagnosing Motor vs Remote Issues

If the shutter is stuck in one position and not moving at all, you need to determine if the issue is the remote or the power source.

• Test with the Mobile App: Try operating the shutter using the ORI app on your iPhone or Android device.

  • If the App works: The motor and power are fine; the issue is likely with your remote control (follow the Re-Pairing steps above).

  • If the App does NOT work: The issue is likely a power connection, faulty motor, or control unit. Please check your power source or contact a professional technician.